Return & Refund Policy

Due to hygiene reasons and nature of the product, all items are non refundable and non exchangeable unless its within our return policy guidelines.

Customers must inform the POP neutral team within seven (7) calendar days of delivery. This applies ONLY to products that are INCORRECT, DAMAGED OR DEFECTIVE:

Incorrect: The item is not the item that you ordered. Type, size or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging. 

Damaged: The item is found already damaged at time of delivery. 

Defective: The product does not function as described by the manufacturer’s or merchant’s specifications. E.g. broken pump

All orders must meet the following conditions in order to be eligible for return: 

•The POP neutral  team must receive the return no later than 14 calendar days after delivery. 

•Item must be in new condition and returned in the original packaging along with all accessories (including manuals, boxes, cards, pouches) and free gifts delivered with it. All packaging must be unopened, unused, unmarked and not defaced in any manner.
•Item must not have been used. Security seals must not be broken unless is a defective product
•Items purchased as part of a set or multi-item pack must be returned as a whole set.
•If the order is eligible for return as described above, the customer will be eligible for an exchange or store credit refund.

Please contact hello@popneutral.com if you have any issues.